News and Events

Guest feedback from Spring 2018


It's hard to get guests to write testimonials and reviews about us, mostly because they know they're on to a good thing and don't want to spoil their chances of re-booking next year. After all, the busier we get, the more competitive it is - we only have 75 beds. Luckily, the following guests have left us testimonials that we can share, and hopefully, they'll reassure you that your plan to come to Pinetrees is a good one. If you need some help to commit to Lord Howe Island, then please read the reviews below. A big thanks for the lovely feedback - without the constructive criticism over the last 5 years, we could never have improved ourselves to reach the No.1 Hotel in Australia in consecutive years.

Pinetrees is the ultimate guesthouse. They make you feel like family. Liz and Peter, Castle Hill, NSW

The island is one of nature’s wonders. Add to that the Pinetrees location, standard, meals and staff and it's a wonderful experience. Mike and Jo, Yendon, VIC

I stayed at Pinetrees 30 years ago and was delighted that the same great hospitality and service was still there whilst the facilities had been upgraded and enhanced over the years. We did the Seven Peaks Walk - world class and highly recommended! Craig, Melbourne, VIC

From the sea to the summit, what's not to love about Pinetrees and the Seven Peaks Walk. Great people, great food, great experiences, amazing walks. Marko and Verity, Braddon, ACT

Lord Howe Island is a remarkable jewel of tranquillity. Pinetrees is the place to stay on a visit, with friendly staff, fantastic food and an atmosphere like no other. Tony and Caroline, Wakerley, QLD

Pinetrees is what makes Lord Howe Island special - the afternoon teas, the socialising at the boatshed, the excitement of the dinner menu. It's the feeling you get each day that makes you want to return. Clare, Glen Iris, VIC

The scenery is beautiful and Pinetrees is a lovely place to stay. Reminds me of when I was young and life ran at a slower pace. No-one locked their doors and everyone was friendly. Jenny & Albert, Woy Woy, NSW 

Pinetrees is a friendly welcoming place from which to explore Lord Howe Island. The food is amazing and the staff delightful. We were amazed to speak to other visitors who were here for their second, third, fourth and fifth visit, but now that we're experienced a week here we understand why. Wayne, Wright, ACT

It is like stepping out of time, into paradise. Lyn, Melbourne, VIC

We deliberately left a few things undone to hasten our next visit to Pinetrees and Lord Howe Island. Ken, Branxton, NSW

I could not fault the service, food or accommodation. The setting is beautiful and the Pinetrees location is central to everything. Above all was the friendliness and professionalism of the staff and the skill of management in maintaining these qualities in a diverse group of employees. Sharon and Peter, One Mile, NSW

Pinetrees is a luxurious, tropical getaway from everything. No phones, emails or social media. No TV and no news from the mainland. The service and the food is fabulous. Linda, Pomonal, VIC

Lord Howe is a magical place with something to suit the interests of everyone. The island offers unforgettable views, beaches and reefs throughout, with multiple opportunities to enjoy all of these. Pinetrees is a modern family owned retreat offering great service, great food and wine and a great passion for everything that Lord Howe Island has to offer. Jill, Parkes, NSW

It really is stepping back in time. Simple times (no technology) great people, honest food and the most unique landscape/scenery you could want for. The Jones family, Torquay, VIC 

Lord Howe Island is paradise in the ocean. Scenically stunning and historically important in Australian maritime history and settlement. The island offers opportunities to explore the mountains, forests and ocean with significant birds, flora and fish. It also gives you a peek at a community on an island. Pinetrees enhances the whole experience through its combination of good food and fine hospitality. Robert & Margaret, Sale, VIC

Unique 6 star service and food in a natural setting in one of the most beautiful places in the wold. Endless active things to do on the island. James, Bondi Beach, NSW

Pinetrees and Lord Howe generate such a sense of welcome, safety and trust. I felt such a sense of freedom, like being a child - being able to leave possessions and bikes on the beach or roadside, knowing no one would touch them, was amazing. Anyone, any age, can find great things to do. The nature is incredible - even all the creatures seem relaxed. The snorkelling was better than the Barrier Reef. Bountiful and beautiful. Sue, Watson, ACT

The perfect holiday. You can drop the normal vigils of life as they don't apply here. I'd recommend it to my nature appreciating friends. Do your homework before you come so you get the uniqueness of what's around you. Andrea, Annandale, NSW

Fantastic food, welcoming service, terrific location, brilliant boatshed, clean and well-appointed rooms and facilities. We loved it. The Harrap family, Indooroopilly, NSW

This was a much anticipated first visit to Pinetrees and Lord Howe Island. Our group ranged from seven months to 82 years and we were so well looked after. Nothing stands out as most exceptional because everything is exceptional, from the service, to the food and the property itself. Can’t wait to return for sundowners and the boatshed and perhaps tackle Mount Gower. The Knox & Dawson family, NSW

Pinetrees is perfectly pitched for both the active minded and families. Wonderful food, great services, ideally positioned and most all, delivered with great passion. Who wouldn't love it? Greg, Balgowlah Heights, NSW

Great position, idyllic surroundings, multiple activities, great food, accommodation and staff. Altogether a perfect holiday package. Rosemary, Canterbury, VIC

The service is great, the location magical and the food superb. A wonderful place to leave the real world and its worries behind for a little while. Hans and Elisabeth, Gilston, QLD

Words cannot express how amazing Pinetrees is… The food, the accommodation and the friendly beautiful staff who go above and beyond to ensure your holiday in paradise is a superb experience. Annie, Kiama, NSW

Not only was the service exceptional, the people who deliver it are lovely. Annika, Vaucluse, NSW

Well we are hesitant to recommend it to too many people for fear we are unable to book in again! We will share our experience as being totally wonderful – best week of our lives as a family. Angela, TAS

I would definitely recommend Pinetrees for the perfect getaway. It’s relaxing, tropical and the facilities are amazing. LHI is so picturesque and there is so much to do. We will definitely be back. Simone, Paddington, QLD

After 50 years since our first visit, Pinetrees continues to offer superb food and service in beautiful surrounds. Sue and Stuart, Indooroopilly, QLD

LHI is a perfect place to relax and unwind. No Wi-Fi or mobile phone coverage means plenty of time to stop and enjoy the bushwalks, snorkelling, beach and appreciating the natural environment. Pinetrees has excellent accommodation and meals worthy of a ‘hatted’ restaurant. Very friendly staff and nothing was a problem for anyone. Will come again! Pierre, Roseville, NSW

Couldn’t fault Pinetrees and their staff. A truly wonderful stay on a gorgeous island. We will be back! Mat, Lauren and Ellis, Taringa, QLD

The facilities, food and sleep are a magic combination. Fantastic family time and a total break from normal life. Kara and John, Vaucluse, NSW

What an absolute privilege it is to have the opportunity to come and stay at Pinetrees at Lord Howe Island. This has been the most memorable and enjoyable holiday and we couldn’t recommend it more highly. We will be back! Angela, Mermaid Beach, QLD

Pinetrees offers a perfect mix of casual relaxation and low-key style. The staff is a cut above, making everyone feel welcome and looked after. We will be back. Jen and Gary, Holgate, NSW

It’s a fantastic, comfortable and homely place that puts one at ease instantly and gives the feeling that you’re getting spoiled from the start. Our next visit to Lord Howe will definitely involve Pinetrees. Tim and Sharen, Dapto, NSW

Brilliant service, accommodation and gourmet food – all set in paradise! Kate and Graham, Paddington, NSW

We would recommend Pinetrees as the ideal place to have a relaxing holiday on Lord Howe Island. The staff, the meals, the facilities and the location make it a first class resort. Jim and Lorraine, Moss Vale, NSW

Pinetrees is a magical family holiday. It’s off the grid, allowing time for the family to re-connect on a magnificent island, where everything is taken care of by the wonderful Pinetrees team. Lara and Rohan, Moss Vale, NSW

Pinetrees and Lord Howe Island provided an unforgettable and brilliant environmental experience not to be missed! Judy, Bondi, NSW

Highly recommend Pinetrees and Lord Howe Island. The staff are welcoming and friendly, the food is exceptional and accommodation and facilities are excellent. Perfect family holiday destination. We are ‘fatter but fitter’ and thankful for it! Roby Family, Nowra, NSW

Unmatched service, beautiful location, excellent meals and incredibly accommodating staff – what more could you want? Molly and Peter, Holgate, NSW

Lord Howe is quite literally a paradise and Pinetrees is a fantastic place to stay. The staff are wonderfully welcoming and helpful, the accommodation very comfortable and private, and the food excellent. We can’t recommend it highly enough and this is why our family returns year after year. Vicki, Paul and the kids, Stanmore, NSW

Lord Howe Island is our favourite place in the world. Like Dick Smith, we have travelled most places in the world and this beats them all. Still as beautiful, natural, unspoilt and welcoming as ever. Have stayed at Pinetrees three times now and still find the service, staff attention, room quality and meals excellent as ever. Charmain and John, Moruya, NSW

Staying at Pinetrees – the staff are amazing, the food is fantastic (every meal, every time). The hosts, Luke and Dani, are welcoming and made our stay special. The island is beautiful. We experienced all types of weather and the island still managed to be beautiful and accommodate all types of activity. Steve and Jonica, Jerrabomberra, NSW

At a time when you can no longer trust banks, politicians and the clergy you instantly know you have chosen well when greeted at the island airport by the charming Dani Rourke of Pinetrees. Dani is just the start of a delightful team of warm, friendly staff who make your Lord Howe visit outstanding. Add to that comfortable accommodation and nutritious delicious fresh food – what more could you want? World Heritage listed Lord Howe Island is just glorious for getting away to a magical place. Robin, Geilston Bay, TAS

A unique experience where parents, children and grandparents are welcomed by the locals, staff and natural environment. The holiday was educative and energising, showing us the importance of loving the planet and all who are lucky enough to be on it. Johanna, Birchgrove, NSW

Lord Howe Island is such a fascinating place to explore, something different and unique every day. Pinetrees staff make you feel right at home and thoroughly spoil you, you’ll love it! Shelagh, St Lucia, QLD

Fabulous food, locality, things to do and genuine holiday feel! Jenny, Horsham, VIC

I had visited Lord Howe 12 years ago for a fishing trip and promised my wife to bring her back to experience the beauty. I also brought two other couples and we were all blown away at the food at Pinetrees, the fantastic walks, the gorgeous lagoon. Ashim and Rosemary, Williamstown, VIC

We would recommend Pinetrees because of the undisturbed natural beauty of the island, the excellent accommodation and their enthusiastic and happy staff. There is also a strong sense of passion towards the protection and preservation of this unique World Heritage classified island. Louise and Andrew, Deepdene, VIC

This place is very special and unique. Pinetrees offers accommodation, service and gourmet food in a way that we have not experienced anywhere else in our extensive travel over the years. They really work as a team and welcome you into their fold. Nothing is too much trouble… and the island… its pure paradise. Celie and Steve, Hughes, ACT

Lord Howe Island is one of those places you want to keep to yourself – but because of the visitor limits, you do have it to yourself! And Pinetrees looks after its guests better than family. Lindy, Wollstonecraft, NSW

Pinetrees and Lord Howe Island was an exceptional, relaxing yet adventurous holiday like no other. The staff and delicious food at Pinetrees was sensational and made our holiday so easy! Jess and Steve, Casuarina, NSW

Pinetrees was the icing on the cake to our first memorable stay on Lord Howe Island. The service was exceptional, the food was amazing and the personal attention, passion, care and dedication of the staff was outstanding. We are already planning our next visit to continue exploring and enjoying Lord Howe Island and we have no hesitation in choosing to stay at Pinetrees Lodge again. Kaylene, Lawnton, QLD

Trip of a lifetime! World class service and hospitality. I’ve enjoyed every minute of this wonderful experience. Thank you Luke and Dani, I truly feel blessed to have visited Pinetrees and Lord Howe Island – I’ll be back! Samantha, East Gosford

It’s like the warmth and insider knowledge you get staying with great friends. Very, very special! Andrea, St Leonards, NSW

Lord Howe Island and Pinetrees represent an incredible paradise that very few are privileged enough to know about and experience. This is my favourite place in the world and I would recommend it to everyone as a uniquely unspoilt environment to savour. Jess, Currumbin, QLD

We loved everything about our Wellness Week stay – the fitness activities, the yoga sessions, the caring and helpful staff, the amazing scenery, walks, swims and snorkelling. As a bonus, the people who were doing the week were great fun. Lots of laughs, shared stories and we would happily repeat the experience. Nicole, Sandringham, VIC

Each and every staff member was friendly and sincerely genuine in their approach to offer exceptional service. We have never experienced such excellent service. Thank you. Skye and Andrew, Kotara, NSW

Uniquely beautiful. Mal and Judy, Little Mt, QLD

Pinetrees is the perfect place to stay on an island paradise. The ambiance is tropical, laid back and beautiful, with a tennis court and lovely gardens. Service is attentive and friendly and the food is superb. Kathy, Abbotsford, NSW

Pinetrees on Lord Howe Island is the perfect place for a wonderful holiday. The island is exquisite and staying at Pinetrees is the ‘Icing on the Cake!’ Julia and Robert, Eden Hills, VIC 

A holiday where you want for nothing but don’t feel smothered in unnecessary luxury. Pinetrees exceeded my expectations in its low key, beautiful environment. Jo and Peter, Lilyfield, NSW

Best family holiday we have ever had. Bron, Benowa, QLD 

Lord Howe is truly a unique location – amazing flora and fauna in a timeless, beautiful landscape. The island has such a safe, relaxed vibe and Pinetrees reflects and embodies these attributes. The incredible food and staff are its best attributes. The resort still retains its traditional simplicity and is so welcoming. We love the majestic Pinetrees and its proximity to the beach. Rod and Christine, Hervey Bay, QLD

Pinetrees is the perfect resting place for a restorative, healthy, fun, rejuvenating holiday. So pristine and natural, one is able to connect fully with Nature and indulge in creature comforts. Gabrielle, Bentleigh East, VIC

I had a blast and as a single mature female traveller I could not have been happier with the level of support and encouragement shown by all at Pinetrees. I am already planning my return trip. Cheryl, Gold Coast, QLD

The gardens around Pinetrees are the perfect playground for kids to explore and reconnect with nature. Our sons (2 ½ and 10 months) have never looked so content to just sit still in the bush and just ‘be.’ The staff were all so friendly and accommodating and the island is breathtakingly beautiful with endless options of activities to do. Alisha and Will, Dee Why, NSW

Magical, unique and exceptional. Holiday perfection. We feel fortunate to have experienced such a special island enhanced by our Pinetrees stay. Carly, Ashfield, NSW

Pinetrees is a fabulous, worry free, very comfortable, foodie-lovers escape in gorgeous surroundings in one of the world’s best locations. Put it on your bucket list! Steve and Helen, Soldiers Point, NSW

A fantastic place to relax, eat well and enjoy superb natural environment. No internet, no mobile phones – bliss! Kathie, Brighten, VIC

Magical place to unwind, away from the congestion and stress. Pinetrees itself was fantastic, with exceptional staff and leadership, varied and sumptuous meals, and idyllic location. Peter and Jacinta, Sydney, NSW

Pitched perfectly – comfortable, fab food, excellent staff, and terrific location. Relaxing, but with lots of activity if desired. Ann & Jan, Manly, NSW

As a repeat visitor, I cannot praise too highly Pinetrees Lodge. For a total escape from all the modern trappings of the electronic age, it is unsurpassed. Beautifully managed, with great staff, it is the perfect haven. Ian Parmenter, Margaret River, WA

Exceptional service, staff, facilities, location and accommodation on a World Heritage island. Rick, TAS

A real wind-down holiday in the lovely Pinetrees resort. Gourmet meals, amazing staff, and relaxing accommodation all combine to create a holiday to remember. Peter and Gillian, Cheltenham, NSW

Pristine natural beauty and tranquillity, the range of activities on offer to cater for every whim from board games, walking, snorkelling, kayaking, climbing, swimming, cycling etc. – You can be as active or as passive as the mood takes you, surrounded by natures beauty and nurtured by delicious, exquisite food. Julie, Brisbane, QLD

The most perfect place to spend time with family where every need is met right down to the 3 month old family members. Thank you. Vandevord family, McMahons Point, NSW

The saddest part of staying on Lord Howe Island at Pinetrees is the day you have to leave! Simply delicious food, exceptional staff and a very relaxing atmosphere. Loved listening to the sweet melodies of the birds whilst resting in our room. Lynaire, NZ

Pinetrees is a little piece of serenity that takes you off the grid and nourishes body and soul with great food and calming ambiance. Can't wait to return. Sarah and Karl, Allambie Heights, NSW

It is the perfect combination - amazing food and service in an incredible setting. Rebecca, Sarina, QLD

An ideal place to relax on a unique island offering a wide range of activities to suit whatever took ones fancy. Walking, swimming, photography - all available. Not TV, no internet and just a 'daily' newspaper to assuage a visitors desire for news - if needed! Gerry, VIC

The accommodation is top class and the food is amazing. We were a family of nine - three generations celebrating a 40th birthday and impending 70th - a perfect venue for all! No meal disappointed at Pinetrees. The geology, coral, variety of fish, birds, walks and picnic spots make for a spectacular destination. Robyn, Gordon, NSW

Coming to Lord Howe is very special. Staying at Pinetrees makes your holiday exceptional. You'll feel part of the community as well as a pampered guest. We will definitely be back! Sam, Massachusetts, USA

A total package - quality accommodation, great meals and activities to suit. A tropical holiday without the humidity. 7 Peaks Walk holiday is a must! Mike, Calwell, ACT

Pinetrees is very friendly and comfortable. It offers a luxury service without the pretentiousness. You always feel at home and part of the Pinetrees family. Chloe and Stefano, Sydney, NSW

At Pinetrees we are made to feel so welcome. Food is healthy and delicious and the staff are all so friendly and helpful. The Island is beautiful and there is plenty to occupy everyone. Or you can rest, read a book and look at stunning scenery. Kate and Paul, Wahroonga, NSW

We had the most relaxing and enjoyable holiday at Pinetrees. Just the right mix of adventure. Swimming in pristine water and lush rainforest walks. The staff treated us like royalty and the chefs are extremely talented. Thank you for an awesome holiday! Lauren and Ian, Helensburgh, NSW

Stayed here 50 years ago on our honeymoon. Would not consider anywhere else. Will be singing your praises far and wide. Dennis and Sue, Campbelltown, NSW

We would recommend Pinetrees to all our friends. Pinetrees is the closest place to Paradise… and the staff are the friendliest in the world. Bruce and Jan, Mosman, NSW

Amazing scenery, walks, snorkelling, BBQs, dinners, friendly staff, nothing really changed after 30 years! Sue, Wollongong, NSW

We have just experience a magic ‘swim week’ with Trevor Hendy, just amazing. Dani and Luke are warm generous hosts, the food five star and the island stunningly beautiful. A holiday that touched our souls. Lee and David, Gruyere, VIC

Relax and pamper your body, soul and heart with a visit to Lord Howe – stunning scenery, joyful birdsong, activities and challenges for all ages, welcoming locals. Pinetrees offers superb hospitality; genuine care for and interest in each and every guest. Meals innovative, high quality and great variety, and garden rooms and cottages tranquil. Staff are friendly, happy and helpful offering faultless service. Lyn and Johnnie, Wentworth Falls, NSW

Pinetrees goes way beyond five stars; from the accommodation, to the food, to the service. The island is a hidden paradise and Pinetrees make sure you are able to experience the unique beauty of everything on offer. A place to come back to again and again. Gus and Linda, Castle Hill, NSW

It has been voted Australia’s No.1 Hotel 2 years running – and we quite agree! Mike and Fiona, Parkville, VIC

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